The scam works because nobody else is in the room.

Often not, and that's the nasty surprise. In these scams the victim approves the transfer themselves, so banks refuse and call it gross negligence. Courts are starting to side with victims when the manipulation was genuinely convincing, but it takes months of fighting. That's why we step in before: two minutes of doubt beat a year of paperwork.

No. You get alerts, never their statements. One deliberate exception: subscriptions. To spot a payment that no longer serves anyone, we have to see it. So you'll read “£13.49 a month, unused for a year”, never their groceries, gifts or donations. Your parent sees exactly the same screen you do.

A fair question: in France, four in ten cases of financial abuse of an older person are committed by their own family. Three safeguards. Your relatives never see your accounts, only alerts. You are always warned first, before them. And you can remove someone, or stop everything, on your own, without explaining yourself.

No. What you exchange with the people you know is none of our business, and we never touch it. A message arriving from an unknown number is checked as it passes, just long enough to tell you “careful, this one looks like a scam”, then it's forgotten: nothing kept, nothing sent to anyone. For email, you connect your mailbox and you disconnect it whenever you like. For calls, we recognise numbers already reported by others. We're looking for a scam, never for the content of your life.

No. We can look, we cannot move anything: no transfer, no payment, no withdrawal. The connection runs through a provider licensed by the banking authorities, the same kind of service budgeting apps use. Their password stays between them and their bank.

No, and nobody but their bank can. We warn them within minutes, alert you if they don't answer, and walk them through calling the bank. We also keep a timestamped record of everything, which matters a great deal if the bank pushes back later.

That's the risk we watch most closely. A false alarm means an older person frightened for nothing, and after three of those they stop listening. We would rather let a borderline case through than cry wolf. Our target: fewer than one false alert a month.

The €1 doesn't buy the product. It holds your place and locks the launch price for life. It's refunded if you change your mind and deducted from your first month. Above all it tells us who would genuinely pay, which is what lets us build the right thing instead of guessing.

It stays in France. We don't sell it and we run no advertising: our income is the subscription, nothing else. You can erase everything from your account, without writing to us or calling.